Frequently asked questions
Our products are available throughout the year depending on the harvest periods and the climatic hazards that some crops may undergo: for example, in some years, the deadline may be extended or the quantities insufficient to satisfy all requests.
We select the best products, without compromising on quality and depending on the availability of our producer partners, it may be that some deadlines are extended.
The average time to receive your products after receipt of your order or payment (if applicable) is 3 to 5 days for products available from stock.
We can send samples under certain conditions, which your sales representative will inform you about.
We ship the products from our sites in the best possible conditions in compliance with the transport protocols and regulations in force.
Most of our shipped products are taken care of daily by our transport providers.
Unless otherwise agreed, the transport costs are calculated as accurately as possible and remain the responsibility of the customer. They appear on the invoice sent under the heading "Shipping costs".
We do not have a DHL account.
We have a Fedex account, particularly for shipments in Europe and for major exports.
As far as the Espéraza site is concerned, we work with internationally established service providers who cover the French territory and manage our exports. The best quality/reliability/price ratio guides our delivery of goods to the most efficient service provider.
The FT, MSDS, COA are sent on request to your contact person. Some documents are available directly on this site.
Our range is intended for professionals only, who have a SIRET number.
If you have a customer account, you can send your orders by e-mail to your sales contact.
If you do not have a customer account, please contact us via the mailbox firstname.lastname@example.org
Get in touch with your sales representative to check the list of documents you need.
Golgemma is a company that does not sell to individuals but to professionals of all sizes.
Our range is intended only for professionals, having a SIRET number or in the process of creating a company.
Biolandes is a family business that grows, produces and markets agricultural products and custom blends for the chemical and perfume industries.
In 2016, Biolandes acquired Golgemma in anticipation of the founder’s retirement.
Golgemma continues its historical activity by offering a complete range of essential oils, vegetable oils, oily macerates, floral waters and hydroalcoholic or hydroglycerine extracts, the majority of which are derived from plants grown according to the principles of organic farming.
MOQ : Minimum Of Quantity
This minimum depends on the range of products considered. Do not hesitate to ask your sales contact or to leave a message on email@example.com.
Our catalogue and price list are available in PDF format on request. Our website also presents all our products.